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Whether you have a question, want help with your order — we’re here for it.
RETURN POLICY
You have 20 days from the date of delivery to return your item.
Condition of Items
Items must be unused, in original condition, and with all tags/packaging intact.
Exchanges
Exchanges for different sizes, colors, or styles are available within 20 days.
Please note: shipping costs for exchanges are the responsibility of the customer.
Refunds
Refunds are issued to your original payment method within 10-12 business days after we receive your return.
Return shipping costs will be deducted from your refund, unless the item is defective or damaged upon arrival.
Return Shipping
Customers are responsible for all return shipping costs. If the item is defective or incorrect, we will cover the shipping and send a replacement at no additional cost.
Fill out the form below and our team will respond within 24 hours.
Prefer email? Reach out directly at houseofveneza@gmail.com
Please don’t forget to include your order number so we can assist you faster.
FAQs
Where is my order?
You’ll receive a tracking email once your order ships. Delivery takes 5-10 business days.
Can I return or exchange an item?
Yes, you can return any unworn items within 20 days. Please check our return policy for details.